Refund policy

We aim for you to be 100% happy with your purchase from This Thing Of Ours and take every step we can to make this happen. If however for any reason you are not entirely satisfied and wish to return your order, you can do so by following these simple steps.

This Thing Of Ours in store returns policy is 14 days for an exchange or refund on unworn and unused goods including all tags and brand/product packaging.

For Online Orders your 14 day return policy begins on the day you receive your shipment/order. You then have 14 days from delivery to notify us that you wish to return the product. Notice can be provided via the returns form in your parcel or if you prefer you can email us. Refunds will not be issued on items where the request to return your order is made outside of the 14 day from delivery policy. Once notified you then have a further 14 days to ensure the item/s are returned to us. 

As a small independent business we'd appreciate if you can return as soon as possible to help us make the product available again for someone else. 

Please note that for in store purchases we do not offer refunds on any SALE or discounted items, unless they are faulty, although we will be more than happy to exchange or provide store credit as long as the items otherwise comply with our returns policy.

We regret cannot accept returns on grooming products where the product seal has been opened due to hygiene reasons. Returns are also not accepted on Socks and Underwear again for Hygiene reasons. 

* Please note that due to the corona virus pandemic we cannot accept returns on any items intended to be worn across the nose and or mouth such as bandana's, mouth guards, snoods, etc. 

All items returned must be in perfect saleable condition including all tags and secondary packaging. We reserve all rights to decide if an item is classed as sellable. If an item is not deemed as sellable by our team we cannot offer a refund.

To process your return:

You will find a returns form inside your parcel with instructions to follow. The quickest way to process your return is to simply follow the instructions on the returns form. If for any reason you do not have a returns form or require additional assistance please contact us via our website "Contact Us" page to notify us of your request to return and any questions you may have. 

Please ensure you send your returned order back to us via a trackable postage service as This Thing Of Ours does not take responsibility for items lost or damaged in the post.

For UK customers we recommend Royal Mail using Tracked 48 or 1st Class Recorded. For international customers please refer to the returns form and send your parcel to the specific international returns address on the returns form.

Once we receive your returned order, a refund will be processed within 3-4 business days and credited back to the payment format you used to make the original purchase, this can take up to 10 business days depending on payment and bank used. We usually process returns twice a week.

For exchanges we recommend that you follow the returns process as detailed above to receive a refund on the returned item. At the same time we ask that you make a new purchase for your chosen replacement item. Unfortunately we cannot hold product for returns and so this process aims to reduce disappointment if an item is sold whilst we wait for your return to arrive back with us.

Please note that as a small independent business we are unable to compensate for postage costs and therefore do not include them in our refund policy. Any shipping costs will therefore be deducted from your refund.

International customers please ensure you clearly mark your package "Returns Department" and ensure any customs paperwork is completed with "Return" or "Product Return" selected. T.T.O.O ltd will not be responsible for any charges incurred for products entering the UK that are not clearly marked as returned goods.

Please Note, any International orders returned to us due to non payment of import fee's may be subject to a re-stocking fee of £25 deducted from any subsequent refund to cover additional administration work involved. 

What if my order wasn't correct?

Now and then mistakes happen, we do our best to sort them out quickly and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact us directly via the details on our contact page and we will look into it. Please include your order number when contacting us as this will speed up the process.

This Thing Of Ours always try to take product photography that we think accurately and fairly represent the products we sell. However, due to inconsistencies in fabrics and the manufacturing of some products as well as inconsistencies in how different computer screens reproduce colours, unfortunately we cannot guarantee that the product you receive will look exactly the same as you see on your computer screen.

What if the item is faulty?

We take strict steps to ensure that all products are thoroughly checked prior to shipment. However, if you think the item you have received is faulty in any way, please get in touch with us asap directly via our contact page details and we’ll let you know how to proceed from there.

Can I take my mail order return to the This Thing Of Ours shop in Manchester?

Yes you can, as long as you notify us of your intent to return within 14 days of receiving the items and return the goods within a maximum of 28 days after delivery. The shop staff can process an exchange or refund.