Terms of service
Registered Company Information
Registered Company : T.T.O.O Ltd (Trading as This Thing Of Ours)
Registered in England
Registered Address : T.T.O.O Ltd c/o Mitchell Charlesworth, 44 Peter St, Manchester, M2 5GP
Registered Company Number : 11181943
Definitions
In these conditions the following terms shall have the following meaning “the company” means T.T.O.O Ltd (Trading as This Thing Of Ours). “Customer” means the customer of the company. “Contract” means any contract for the sale of goods by the company to the customer.
Payment
Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of the company's choosing but the company will attempt to comply with the customer’s selection. Carriage will be at cost to the customer and forms part of the invoice. This Thing Of Ours aim to dispatch goods within 1 working day. Customers in the UK, please allow 3 working days to report to T.T.O.O Ltd (Trading as This Thing Of Ours) any outstanding orders, 7 working days for Europe, 10 working days for rest of the World.
T.T.O.O Ltd (Trading as This Thing Of Ours) reserves the right to cancel any order of it's choosing prior to dispatch. In this instance we will issue a full refund at the point of cancellation
Claims
Claims arising from damage delay or partial loss of the goods in transit must be made in writing to The company within seven working days of delivery. The company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall, if so requested in writing or verbally by the company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the company for examination.
Liability
If the customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the company shall at its option, replace them with similar goods, or allow the customer credit for their invoice value.
If the customer establishes that any of the goods are defective the company shall, at its option replace them with similar goods or allow the customer credit for their invoice value.
In no circumstances shall the liability of the company to the customer under this condition exceed the invoice value of the goods.
Shipping
By shopping with T.T.O.O ltd a customer implicitly accepts that by using a shipping service provided by T.T.O.O Ltd they in turn accept the said T&C's of the respective shipping provider. More details of our shipping providers can be found under the shipping section on our website.
Returns
Under the United Kingdom’s Consumer Contracts Regulations, you have the right to cancel your order up to 14 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached. Failure to keep the items in an unused, resalable condition may result in a reduced refund.
T.T.O.O Ltd (Trading as This Thing Of Ours) offers a 14 day returns policy from the date of receiving the goods. In this instance all refunds exclude postage costs, unless a mistake has been made by us.
We regret that we are unable to offer this policy on any sale or clearance items purchased in store unless proven faulty.
For full details of our returns procedures please see the returns and exchanges page.
Specifications
The Company reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The customer’s statutory rights will not be affected.