Privacy policy

Cookies, Privacy & Data

As a small independent business our customers are at the heart of everything we do. Without your support we simply wouldn’t be able to do what we love, providing you with great products and service. We treat every customer and their privacy as seriously as we possibly can. We’re committed to ensuring that you can shop with us online and in our store without a worry. Following is an explanation of how T.T.O.O Ltd (Trading as “This Thing Of Ours”) handles your privacy and data. However, If at any time you'd like to know more or have any questions we may not have answered, please contact us directly via our contact page.

Who Are We?

In this privacy policy, the terms " we ", " our ", and " us " are used to refer to T.T.O.O Ltd (Trading as “This Thing Of Ours”).

The controller of your information for the purposes of the Data Protection Laws In respect of both this website and our physical store is T.T.O.O Ltd (Trading as “This Thing Of Ours”) and T.T.O.O Ltd (Trading as “This Thing Of Ours”) company registration number is 11181943.

If at any time you'd like to know more or have any questions we may not have answered, please contact us directly via our contact page.

How This T.T.O.O Ltd (Trading as “This Thing Of Ours”) Uses Cookies

Cookies are small text and number files stored on your computer by your web browser to allow websites to remember you from one page to the next. Without cookies you wouldn’t be able to log in to our website or use it effectively, let alone buy something that you set your heart on. Cookies are pretty important for the internet, our website wouldn’t work properly without them and you wouldn’t get the same shopping experience.

Control Your Cookie Settings

You have control over how, if, and when your web browser stores cookies. How you do this depends on the browser you are using. As we’ve already explained, without cookies our website and others wouldn’t work properly so if you do change your cookie settings be aware there is a chance that you won’t be able to use our website any more.

This Thing Of Ours Privacy Policy

This store is owned and managed by T.T.O.O Ltd (Trading as “This Thing Of Ours”). You can find our full contact details on our contact page.

This policy covers how T.T.O.O Ltd (Trading as “This Thing Of Ours”) treats personal information collected on this and other websites, including information related to your past use of our website such as previous order details. This policy also applies when you purchase products from us, visit one of ours stores, contact us, for example by telephone, email, post or through submitting a form on our website.

Personal information is personally identifiable information about you such as your name, address, email address, phone number etc, that is not normally publicly available.

This policy does not apply to companies that T.T.O.O Ltd (Trading as “This Thing Of Ours”) does not control, or to any third parties that T.T.O.O Ltd (Trading as “This Thing Of Ours”) does not employ or manage. In particular, this site may have links to external sites that T.T.O.O Ltd (Trading as “This Thing Of Ours”) does not own or control and you should look at each such site that you visits own privacy policy to see how your personal information is managed by them.

Your Consent & Ability to Edit and Delete Your Account Information and Preferences

You can edit your T.T.O.O Ltd (Trading as “This Thing Of Ours”) account information, including your address and contact details, at any time. You cannot directly change the name, address, contact details and other details of existing orders, but you may be able to change your order details by contacting us directly.

We reserve the right to send you certain communications that we consider to be part of your T.T.O.O Ltd (Trading as “This Thing Of Ours”) account without allowing you to opt-out of receiving them. These will be relevant service announcements and administrative messages. You can remove your T.T.O.O Ltd (Trading as “This Thing Of Ours”) account to stop receiving these messages. Please note that if you place an order with the site, T.T.O.O Ltd (Trading as “This Thing Of Ours”) will keep a permanent record of your details as entered at the time of the order which forms part of our financial records.

Information Collection and Use

T.T.O.O Ltd (Trading as “This Thing Of Ours”) collects personal information when you register with T.T.O.O Ltd (Trading as “This Thing Of Ours”) and when you use the T.T.O.O Ltd (Trading as “This Thing Of Ours”) website.

When you register with us we may ask for information such as your name, email address, birth date, gender, post code.

Once you register with T.T.O.O Ltd (Trading as “This Thing Of Ours”) and sign in to our services, you are not anonymous to us.

T.T.O.O Ltd (Trading as “This Thing Of Ours”) collects information about your transactions with us.

T.T.O.O Ltd (Trading as “This Thing Of Ours”) automatically receives and records information from your browser, including your IP address, This Thing Of Ours Website cookie information, and the pages you are browsing.

T.T.O.O Ltd (Trading as “This Thing Of Ours”) uses information for the following general purposes:

To fulfil your requests for products and services.
To improve our services.
To contact you.
To conduct research.
To provide anonymous reporting of customer activity for our management team.
T.T.O.O Ltd (Trading as “This Thing Of Ours”) does not store your credit card, debit card or PayPal account details on its server or systems. Payments are processed by our payment provider Shopify Pay and it is they who keep this information in order for us to receive your payment and issue any refunds that might be necessary. At no time does T.T.O.O Ltd (Trading as “This Thing Of Ours”) have access to your payment details.

Information Sharing and Disclosure

T.T.O.O Ltd (Trading as “This Thing Of Ours”) does not rent, sell, or share personal information about you with other people or companies except to provide products or services you’ve requested from our website and to help us provide our services to you when we have your permission.

We will also use a number of carefully selected third parties to help us to provide you with products, services and to market to you. In particular, we disclose your information to:

Companies that do things to get your purchases to you, such as payment service providers, shipping support applications and delivery companies;
Our trusted service providers, such as marketing agencies, advertising partners, website hosts and other third parties who provide services to help us to tailor our marketing to you;
Credit reference agencies, law enforcement and fraud prevention agencies;
Companies approved by you, such as social media sites, including companies such as Facebook and Google; and
We will provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
We will only share your information with third party suppliers where it is necessary for them to provide us with the services we need. Some of our partners have servers both in the EU and also outside the EU in particular the US. Your data may therefore be shared outside of the EU. We will always take appropriate steps to protect your data by working with trusted third parties.

Below are some examples of those third parties and why, we may share your data in order to deliver our services. This list is not complete or exhaustive.

Shopify: Shopify are one of the worlds leading cloud based eCommerce platforms and they operate our online store, payments and point of sale. They are fully safeguarded and have a number of data protection tools in place. Shopify will not share or pass on data. They have servers both in the EU and USA.

Shopify Pay: Shopify Pay are our payment processor. By shopping with T.T.O.O Ltd (Trading as “This Thing Of Ours”) you agree to allow us to pass on your card details (via the web shop or PDQ) to Shopify Pay. T.T.O.O Ltd (Trading as “This Thing Of Ours”) does not view or store these card details, they are held and processed at all times by Shopify Pay.

Paypal: If you choose to pay via PayPal on our website, we will store the email address and reference code for that PayPal transaction. Our PayPal account will also store your delivery address and pass it back to our Shopify account so we can send out your order.

Shipping Partners: We may from time to time use tools from our shipping partners to integrate with our website to generate shipping labels, handle returns etc. Any order that will be shipped by us will have the delivery details shared with these or similar applications systems for the purpose of managing orders effectively. 

G-Mail: Our internal and external email is handled securely by Google’s G-Mail. Customer emails are stored for future reference.

It is our internal policy not to hold any data locally, except for processing purposes where necessary (for example, if compiling customer lists or invites top events etc) at which point we will revert to storing this information within our cloud-based drive as soon as we have finished processing it.

We may also share your information under the following circumstances:

We need to respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of T.T.O.O Ltd (Trading as “This Thing Of Ours”) terms of use, or as otherwise required by law.
If T.T.O.O Ltd (Trading as “This Thing Of Ours”) is acquired by or merged with another company, T.T.O.O Ltd (Trading as “This Thing Of Ours”) will notify you before information about you is transferred and becomes subject to a different privacy policy.

Confidentiality and Security

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products and services to you and to do their jobs.

We have physical, electronic, and procedural safeguards to protect personal information about you. We also comply fully with the General Data Protection Regulations (GDPR).

Security of your personal data

Transmission of information via the internet is not and cannot be completely secure. We will always do our best to protect your personal data, however we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will always use our procedures and security features to try to prevent unauthorised access.

Changes to this Privacy Policy

T.T.O.O Ltd (Trading as “This Thing Of Ours”) may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to your account’s primary email address or by placing a prominent notice on our website. If we choose to send an email, you will receive the email even if you are not subscribed to our email mailing list.

Questions and Suggestions

If you have questions or suggestions on how T.T.O.O Ltd (Trading as “This Thing Of Ours”) may improve please contact us directly via our contact details page.